Isabella is frequently engaged for keynote presentations across various industries. Clients leverage Isabella's extensive experience in customer experience, employee engagement, business transformation and omnichannel-strategy to create an experience that excites, motivates and inspires your audience!
Isabella is a well-regarded author and thought leader in the customer experience landscape. Her books have been published globally and they explore how to put the customer first and create exceptional CX. Her latest book 'Transform Customer Experience' is a must have for CX professionals wanting to achieve customer success, purchase your copy now!
'Transform Customer Experience … is absolutely jam-packed with the latest thinking, the most competitively successful ideas and practical case studies from around the world.’
DON PEPPERS, best-selling author and global CX authority
Isabella has dedicated her career to delivering great customer experiences and building organisational capability. She provides innovative and best practice solutions to help organisations solve problems, gain market advantage and increase profitability. She listens to her clients' unique needs and collaborates to deliver tailored outcomes.
WHAT PEOPLE SAY
"Isabella recently produced outstanding results for Acquia during a live webinar, 'Extending Your Brand and CX into the Digital Marketplace'. She thoroughly researched our company and audience to ensure her topic and presentation would resonate. We had some of our highest engagement rates ever, with our attendance targets almost doubled. Isabella was a delight to work with from start to finish and we’ve engaged her for some future activities."
— Nicole Stirling, Director of Marketing, ACQUIA