Customer Experience Training Programs for Front Line Staff
Ensure your staff understand how their behaviour links to customer experience and satisfaction
What client questions will it answer?
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How can i improve customer satisfaction.
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How staff understand the role they play in keeping our customers satisfied and loyal.
Who will benefit from it?
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Staff interacting with internal and external customers.
Format and Topics
This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers- whether its over the phone, in stores or as part of an organisation's back-office operations. Attendees will develop a comprehensive understanding of:
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Aligning the customer experience to your brand.
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Defining best practice customer experience.
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Linking customer service practices to your organisations values.
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Delivering exceptional customer service.