Customer Experience Training Programs for Front Line Staff

Ensure your staff understand how their behaviour links to customer experience and satisfaction


What client questions will it answer?

  • How can i improve customer satisfaction.

  • How staff understand the role they play in keeping our customers satisfied and loyal. 


Who will benefit from it?

  • Staff interacting with internal and external customers. 


Format and Topics

This half-day training workshop provides staff with the key insights into how they can deliver exceptional customer service to their customers- whether its over the phone, in stores or as part of an organisation's back-office operations. Attendees will develop a comprehensive understanding of:

  • Aligning the customer experience to your brand.

  • Defining best practice customer experience. 

  • Linking customer service practices to your organisations values.

  • Delivering exceptional customer service.