Diversity
Give staff knowledge and tools to understand and respect diversity in the workplace and in your customer base.
What client questions will it answer?
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How can staff feel comfortable with diversity in the workplace and amongst customers?
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What are the benefits of diversity?
Who will benefit from it?
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Front line staff
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Team Leaders
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Managers
Format and Topics
This half-day training program is aimed at front line customer service staff at improving their ability to understand diversity - both in the workplace with colleagues and with customers. The training program objectives include enabling participants to:
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Understand diversity and the benefits, as well as challenges of working with people from a diverse background (both employee and customer).
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Gain awareness of their own perspective and nay biases they may have, an how these can plain to in employee relationships, within teams and through customer interactions.
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Understand how diversity can positively enhance the customer experience.
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Discover tools you can adopt to become aware of their own values, beliefs and biases
As a result of this course, attendees will have an enhanced understanding of diversity in the workplace.
Note: This course can be modified for Managers and included modules relating to managing in a divers environment.