Delivering Customer Experience in a Cost - Effective Manner

Provide the best possible customer experience using tools and techniques already available. 


Questions it will answer

  • How can i improve customer experience without spending a fortune?

  • How can i use the people and tools already available to me, to improve customer experience?


Target Audience

  • Team leaders.

  • Front line managers.

  • Contact centre quality managers. 

  • Operational Managers. 

  • Channel Managers.

Format and Topics ​

This one-day workshop demonstrated innovative ways to understand, create and manager the customer experience in all channels. Attendees will develop a comprehensive understanding of: 

  • Customer experience drivers. 

  • Understanding the customer. 

  • Designing the experience and making consistent. 

  • Leveraging low-cost channels. 

  • Expectation management. 

  • Empowering and engaging staff. 

  • Metrics and bench marking. 

  • Customer feedback management. 

As a result of this course, attendees will have an understanding of leading a customer focused team. the interactive training program includes a presentation, followed by interactive breakout sessions, providing participants with the opportunity to practically apply their learning.